Sarweshwar Industries Refund and Returns Policy

At Sarweshwar Industries, we prioritize customer satisfaction and aim to provide a seamless experience when purchasing our products, which include domestic flour mills, flour mill stones, and flour mill spare parts. Our refund and returns policy is designed to ensure that customers are fully satisfied with their purchases while maintaining transparency and fairness.

Returns Policy:

  1. Eligibility for Returns:
  • Customers can return products within 7 days of receiving the item if the product is found to be defective, damaged, or incorrect.
  • The product must be unused, in its original packaging, and in a sellable condition to be eligible for a return.
  • Custom-made or special order products are generally not eligible for returns unless they arrive damaged or defective.

2. Return Process:

  • To initiate a return, customers must contact our customer service team within 7 days of receiving the product. The team will guide you through the process and provide you with the necessary instructions.
  • Customers must provide proof of purchase, such as an order receipt, when requesting a return.
  • Returns should be shipped back to Sarweshwar Industries at the customer’s cost, unless the return is due to a defect or error on our part.

3. Condition of Returned Products:

  • Returned products must be in their original, unused condition and in their original packaging. Any signs of damage or wear and tear caused by the customer will result in the rejection of the return request.

Refund Policy:

  1. Refund Eligibility:
  • Refunds will be issued if the returned product meets our return policy conditions, and the return is approved by our team.
  • If the return is due to a defect or incorrect order, the full purchase price, including shipping charges, will be refunded.

2. Refund Process:

  • Once the returned product is inspected and confirmed as eligible for a refund, Sarweshwar Industries will process the refund, and it will get credited within 7 to 10 business days.
  • Refunds will be issued using the original payment method. If the payment was made via bank transfer or cheque, the refund will be credited to the same account.

Customer Support: For any concerns regarding returns, refunds, or product issues, our customer support team is always available to assist. We aim to resolve any concerns quickly and efficiently, ensuring a hassle-free experience for our customers.